Naumen Service Desk (ITSM 365)

Naumen Service Desk (ITSM 365)
Naumen Service Desk (ITSM 365)

Naumen Service Desk is IT and Business Service Management automatization system. It helps you to transform your company into service-oriented and processes to be more effective and smarter.


Naumen Service Desk is IT and Business Service Management automatization system.

Target audience

Naumen Service Desk has been successfully used to manage the service structures provided by various types of services: IT services, equipment repair, payment acceptance, administrative support, etc. These service structures are of different scale — a separate company, a large department or a specialized service; they can be centralized or distributed.

Key features
  • Universal Planning Module
  • Gantt Chart
  • User-friendly web interface
  • Customizable interface
  • Self-service portal
  • Multilanguage interface
  • Reporting and dashboards
  • Customer Satisfaction Monitoring
  • Graphical workflow
  • Visualizing relationships
  • Mobile app
  • Automatic scheduling planning
  • Accounting of labor costs
  • Multi-channel interaction
Quality Benefits
  • Quick start (in 60 minutes)
  • Easy to integrate
  • Meets ITIL® requirements
  • Industrial solution
  • Data reliability and security
  • Unique experience and expertise
Price Advantages

Automatic registration and control over the execution of requests. Reduction of the terms of execution of requests up to 30%, saving up to 50%.

Experts' opinion

Maxim Sazonov,
TSI Company

«We use Naumen Service Desk 4.0 to automate our customer support service. It is great news that such a powerful and functional software has been made available to medium-sized businesses in the form of the ITSM 365 internet service. The quick start, completeness of processes and user-friendly interface, all without any kind of infrastructure costs, is an offer you can’t refuse!».

Sergei Shavin,
KARI Company

«We use a solution from Naumen on the SaaS model to automate the management processes of our company’s basic services everywhere our company has a presence. At the present time, we can say with confidence that the solution has became business critical for us».

Andrey Zaitsev,
NODA Company

«Solutions developed by Naumen in the automation of service processes and ITSM are among the best on the market. I have no doubt that the new ITSM 365 product will make service management more accessible, and, will allow businesses to obtain a competitive advantage».